Question 1

The baji10x app keeps crashing or won't open at all — what should I do? App

Accepted Answer

This issue is usually caused by one of three things — an outdated version, accumulated cache, or a poor internet connection. Try the following steps one by one: Go to your phone's Settings → Apps → baji10x → Storage → Clear Cache. This resolves 70% of common issues. Baji10x's On the Download Page Go to the page and download the latest APK. You don't need to uninstall the old version first — it will update directly. Restart your phone once and open the app on Wi-Fi or a stable mobile data connection. The baji10x app no longer supports Android 7.0 or below — in that case, please use the website through your mobile browser. If the issue persists, send a screenshot via Live Chat — our support team will get it sorted quickly.

Question 2

I want to change my mobile number after registration — how do I update personal information on my account? Account

Accepted Answer

On baji10x, some details can be updated by yourself, while others require assistance from our support team.

You can do this yourself: Profile photo, email address, preferred language, and notification settings — all of these can be updated directly from the "My Profile" menu in the app.

Changing your mobile number: For security reasons, your mobile number cannot be changed by yourself. Please email support@baji10x.bet with the subject line "Mobile Number Change Request". Include your old number, new number, and NID number. If your KYC is already completed, the update will be processed within 24 hours — otherwise, you will need to complete KYC first.

Name correction: If the name on your NID has a minor typo, you can submit a correction request. A completely different name cannot be used.

Any existing balance or pending bonus at the time of the number change will remain unaffected.

Question 3

Does baji10x charge a fee for withdrawals? What are the maximum and minimum withdrawal amounts? Payment

Accepted Answer

baji10x does not charge any withdrawal fee — it is completely free. However, mobile banking providers (bKash, Nagad, etc.) may apply their own transaction charges, which are outside baji10x's control.

Withdrawal limits:
• Minimum withdrawal: ৳500
• Maximum per single withdrawal: ৳50,000
• Daily maximum: ৳1,00,000
• Weekly maximum: ৳5,00,000

Duration: bKash/Nagad typically takes 5–15 minutes. Rocket takes 15–30 minutes. Bank transfers take 1–3 business days. Larger amounts (৳50,000+) may take a little longer if additional verification is required.

Please note: To withdraw winnings from a bonus, the specified wagering requirements must be met.

Question 4

When do I need to complete account verification (KYC), and what documents are required? KYC

Accepted Answer

KYC is not required for betting or making deposits. However, it must be completed before your first withdrawal. Once verified, you won't need to do it again.

What to submit:

National ID Card (NID): Clear photos of both the front and back are required. A passport or driving licence is also acceptable.
Selfie: A recent photo of you holding your NID. Both your face and the card must be clearly visible.
Proof of address (optional): For large withdrawals, a utility bill or bank statement may be requested.

How to submit: Upload your photos via "Profile → Identity Verification" in the app. Verification is usually completed within 24 hours; during busy periods it may take up to 72 hours.

Your documents are completely secure. They are stored with AES-256 encryption and are never shared with third parties.

Question 5

If a match is cancelled due to rain or any other reason after I've placed my bet, will I get my money back? Betting

Accepted Answer

In the event of a match cancellation or abandonment, baji10x follows international betting standards:

Match fully cancelled: If a match is cancelled before it starts, all bets are declared void and the full stake is refunded to your account — typically within 24 hours.

Abandoned mid-match: In cricket, if at least 50% of the scheduled overs have been played, the result is determined by the DLS method and bets are settled accordingly. In football, matches abandoned before 90 minutes are generally voided.

Live Bet special rules: If a match is interrupted during live betting, different rules may apply — settlement is based on the score and market state at the moment the interruption occurred.

Full Terms Terms & Conditions You'll find it under the "Betting Rules" section on the page.

Question 6

Two people in our family share the same phone — can we each open a separate account? Policies

Accepted Answer

baji10x has one policy — One person = one account. This rule is strictly enforced. However, two members of the same family can open separate accounts, provided that: • They each have a separate NID • Use separate mobile numbers • Have separate email addresses • They do not share the same bank account or bKash Two accounts can be used on the same phone — simply log out of one and log into the other. However, repeatedly logging into different accounts from the same device may trigger a system flag. Strictly prohibited: Multiple accounts under the same person, or opening new accounts to claim bonuses more than once. If detected, all associated accounts and balances will be permanently cancelled.

Question 7

My son is 17 — can he use baji10x? Policies

Accepted Answer

No — baji10x is exclusively for aged 18 and above for. This is not optional — it is a fundamental condition of our platform. Date of birth is required during registration. Age is verified through the KYC process using your NID — if a user is found to be under 18, the account will be immediately closed and any deposited funds will be handled in accordance with our policies. A note to parents: Make sure your children cannot access your account. If needed, enable a PIN lock or biometric lock on the app. baji10x believes in responsible betting. We make no compromises when it comes to protecting minors. For details, Responsible Gaming page.

Baji10x FAQ — All your questions answered in one place

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